Returns & Exchanges

Please contact The Pillow Store at 413.243.9919 x 112 or email [email protected] prior to shipping any product you would like to return or exchange.

All returns and exchanges for any unused, unwashed, or unworn merchandise purchased from our online store must be returned within 30 days of shipment. Items must be accompanied by the original receipt and require original packaging. Returns and exchanges made after 30 days will not be accepted.


Returns are refunded in the method of original payment once we have received the returned item. You will be responsible for paying for your own shipping costs for returning any merchandise. Shipping costs are non-refundable. If you receive a refund, the original shipping charge will be deducted from your refund.


Exchanges will be offered in the case that an item is the wrong size or defective. In the event the item is no longer in stock, the product will be replaced for another item of equal value. Complementary exchange shipping will be provided. 


If you receive merchandise that is damaged, please contact The Pillow Store within 30 days of shipment. We will provide a return shipping label for you to return damaged items. Once damaged merchandise is returned, a full refund will be issued. 


Gift Certificates are final sale and cannot be returned or exchanged.


To return your product, you should mail your product to:

The Pillow Store
Jacob's Pillow Dance
358 George Carter Road
Becket, MA 01223